Remote Patient Experience Representative Team Leader
3.
2 Manitowoc, WI Manitowoc, WI Full-time Full-time From $18 an hour From $18 an hour 7 days ago 7 days ago 7 days ago Overview:
About Forefront When we say our mission is to be the dermatology practice of choice, treating all skin conditions, in every community we serve, we mean everyone at Forefront works to bring care to those who need it.
Because dermatology, we now know, has a dramatic impact on the quality and longevity of human life.
You'll Enjoy You'll be the first point of contact for our patients and deliver a professional and high-quality patient experience.
Empowered to take initiative, you will follow established procedures, processes and systems to provide a resolution for our patients.
Entrepreneurial spirit Growing from a single practice to a nationwide group, Forefront Dermatology is expanding quickly, tackling new challenges and opening new doors for its employees every day.
Learning & Development We provide training and development programs for all types of roles.
Growth opportunities for all No matter your role, you are critical to the success of our mission.
Supporting your goals means supporting our goals.
Virtual Patient Experience Team Leader Forefront is a purpose-driven, patient focused organization with each of us contributing to the larger mission of being the dermatology practice of choice in every community we serve.
We can only do that with the best talent.
And we can only hire and retain the best talent if we offer growth and leadership opportunities, with the support of the best technology and training available.
That includes a nationwide network of state-of-the-art facilities, an active commitment to personal and professional development.
A Fantastic Opportunity! Lead, inspire and develop a team of Patient Experience Representatives to provide world-class customer service to patients and clinics alike.
MUST take assessment test to be considered for position Total Compensation and Rewards:
Pay starting at:
$18 per hour Employee benefits- Medical, Dental, Vision Employee Assistance Program (EAP) 401K retirement plan with company match PTO/ Holiday pay Milestone bonuses Internal mobility Employee discounts Referral bonuses
Responsibilities:
Daily remote supervision that includes leadership, managing and guiding a team of schedulers and supporting and interfacing with clinic providers/staff Retain and demonstrate quality assurance standards, while listening to recorded calls to further examine any concerns or necessary reviews as needed for the staff Respond positively to constructive criticism and direction from supervisors and providers Display a friendly cheerful, tactful and polite demeanor, and compassionate caring in dealing with others Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team Willingness to be flexible with scheduled hours, work through the lunch hour, and over-time Providing a high level of customer service, including receiving compliant calls, answering questions, and performing basic troubleshooting Works well as a team player and independently taking accountability for clinic and provider relationships along with agents.
Managing remotely based on metrics within the call center.
Completing other tasks as assigned.
Qualifications:
High school diploma, GED/HSED, or equivalent Successful certification of Healthcare Access Associate within 6 months in the position.
1 year in the healthcare or finance industry or successful completion of a NAHAM accredited college program in healthcare 10 professional development contact hours earned within the previous 2 years - OR - as associate degree from an accredited institution i.
Testing Window includes:
January; April; July; October ii.
Examinations are 2 hours in length and proctored iii.
Cost for members is $155 or $155 for non-members (reimbursable with successful passing) iv.
Certification expire every 2 years and must recertify before their certification expire Excellent telephone customer service skills are required, as there is no face-to-face patient interaction in this role.
Familiarity with computers is very important - staff will learn to use our Electronic Medical Record system, scheduling system, and need to be able to navigate the Microsoft Office Suite.
Typing speed of 35
wpm is required and is tested during the interview.
Must have a high level of quality assurance knowledge and leadership experience #INDPOR.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Manitowoc, WI Manitowoc, WI Full-time Full-time From $18 an hour From $18 an hour 7 days ago 7 days ago 7 days ago Overview:
About Forefront When we say our mission is to be the dermatology practice of choice, treating all skin conditions, in every community we serve, we mean everyone at Forefront works to bring care to those who need it.
Because dermatology, we now know, has a dramatic impact on the quality and longevity of human life.
You'll Enjoy You'll be the first point of contact for our patients and deliver a professional and high-quality patient experience.
Empowered to take initiative, you will follow established procedures, processes and systems to provide a resolution for our patients.
Entrepreneurial spirit Growing from a single practice to a nationwide group, Forefront Dermatology is expanding quickly, tackling new challenges and opening new doors for its employees every day.
Learning & Development We provide training and development programs for all types of roles.
Growth opportunities for all No matter your role, you are critical to the success of our mission.
Supporting your goals means supporting our goals.
Virtual Patient Experience Team Leader Forefront is a purpose-driven, patient focused organization with each of us contributing to the larger mission of being the dermatology practice of choice in every community we serve.
We can only do that with the best talent.
And we can only hire and retain the best talent if we offer growth and leadership opportunities, with the support of the best technology and training available.
That includes a nationwide network of state-of-the-art facilities, an active commitment to personal and professional development.
A Fantastic Opportunity! Lead, inspire and develop a team of Patient Experience Representatives to provide world-class customer service to patients and clinics alike.
MUST take assessment test to be considered for position Total Compensation and Rewards:
Pay starting at:
$18 per hour Employee benefits- Medical, Dental, Vision Employee Assistance Program (EAP) 401K retirement plan with company match PTO/ Holiday pay Milestone bonuses Internal mobility Employee discounts Referral bonuses
Responsibilities:
Daily remote supervision that includes leadership, managing and guiding a team of schedulers and supporting and interfacing with clinic providers/staff Retain and demonstrate quality assurance standards, while listening to recorded calls to further examine any concerns or necessary reviews as needed for the staff Respond positively to constructive criticism and direction from supervisors and providers Display a friendly cheerful, tactful and polite demeanor, and compassionate caring in dealing with others Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team Willingness to be flexible with scheduled hours, work through the lunch hour, and over-time Providing a high level of customer service, including receiving compliant calls, answering questions, and performing basic troubleshooting Works well as a team player and independently taking accountability for clinic and provider relationships along with agents.
Managing remotely based on metrics within the call center.
Completing other tasks as assigned.
Qualifications:
High school diploma, GED/HSED, or equivalent Successful certification of Healthcare Access Associate within 6 months in the position.
1 year in the healthcare or finance industry or successful completion of a NAHAM accredited college program in healthcare 10 professional development contact hours earned within the previous 2 years - OR - as associate degree from an accredited institution i.
Testing Window includes:
January; April; July; October ii.
Examinations are 2 hours in length and proctored iii.
Cost for members is $155 or $155 for non-members (reimbursable with successful passing) iv.
Certification expire every 2 years and must recertify before their certification expire Excellent telephone customer service skills are required, as there is no face-to-face patient interaction in this role.
Familiarity with computers is very important - staff will learn to use our Electronic Medical Record system, scheduling system, and need to be able to navigate the Microsoft Office Suite.
Typing speed of 35
wpm is required and is tested during the interview.
Must have a high level of quality assurance knowledge and leadership experience #INDPOR.
Estimated Salary: $20 to $28 per hour based on qualifications.
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